Monthly Archives: June 2014

Managers vs. Leaders: Which One Do We Need?

I remember my first day in my MBA program. After discussing the syllabus for what seemed like two hours, my professor wrote on the dry erase board the words: Managers vs. Leaders. He then asked the question “Who is needed …

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The Best Advice for an Inside Sales Rep

The Best Advice for an Inside Sales Rep by Don Markland According to the US Census data, from 2002 to 2007 the number of firms engaged in some sort of call center activities increased 5.23% from 3344 to 3519 and …

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Teaching and Development Must Be Values

Teaching and Development Must Be Values by Don Markland Rojo Grande (2010) said, in his article The Greatest Athlete Who Never Was, “whenever a destiny goes unclaimed, or a champion falls short of the podium, or greatness does not materialize, …

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